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IHG Hotels & Resorts — internal communications

Turning corporate priorities into comms people notice — and act on

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with around 345,000 colleagues across 100+ countries. As a rostered agency partner, we support IHG’s internal communications with multi-channel creative that helps global priorities land locally – clearly, consistently and with momentum.

Project overview

IHG’s internal audience is vast, diverse and distributed. The challenge isn’t a shortage of important messages – it’s ensuring those messages feel relevant, understandable and actionable for every colleague, wherever they are.

Working closely with global and regional stakeholders, we support communications across:

1

Global priorities and strategic programmes

2

Elevate quarterly updates

3

DE&I initiatives

4

Gender pay reporting and formal publications

Our role is to translate complex, corporate information into communications that are human, engaging and easy to act on — without compromising clarity or brand integrity.

Brand Maximisation™ built into the way we work: one brand, many moments

  1. Protect the Masterbrand, flex the delivery

    Every output feels unmistakably IHG, while formats and tone adapt to suit the message — from high-level strategy to sensitive reporting.

  2. Make the message clear, not corporate

    We structure content around what colleagues need to know: what’s happening, why it matters, and what to do next — reducing noise and increasing confidence.

  3. Design for joined-up engagement

    Comms are built as connected systems, not one-offs — ensuring messages reinforce each other across channels and touchpoints.

  4. Deliver at pace, without losing polish

    Reusable frameworks allow fast turnaround while keeping every asset considered, consistent and on-brand.

Creative output

1

Campaign key visuals and comms toolkits

2

Digital assets (intranet tiles, banners, headers, motion snippets)

3

Presentation templates and strategic storytelling layouts

4

Editorial-style comms for quarterly updates and programmes

5

Formal publication design for sensitive or regulated content

IHG’s priorities are global. Our role is to make them feel personal – and to make the brand work harder at every internal touchpoint.

Want your global priorities to land locally? Let’s talk.