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Brand Maximisation™ in action

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PIT — Concessions Program campaign

Turning “gate-hugging” into permission to explore.

PIT’s concessions offer had the range and quality — but not the attention. We created a simple, scalable campaign platform that reframes airport time as an opportunity, encouraging passengers to slow down, discover more, and spend more in the central concessions area.

Goal: More Time, Value & Spend

Passengers often arrive early, but default to autopilot — rushing, making stress purchases, and heading straight to the gate. Add a perception that concessions are overpriced, and even strong offers get ignored.

The brief: increase dwell time, drive discretionary spend, and keep passengers in the concessions area longer before departure.

Challenge: Behaviour, Not Awareness

This wasn’t about listing what’s available. It was about breaking ingrained habits — replacing rush and minimal spend with a mindset of choice, value and enjoyment.

Brand Maximisation™ built around one behavioural nudge: Take a moment

We created a campaign platform designed to interrupt autopilot. Take a moment works because it:

1

Reframes airport time as something to use, not waste

2

Gives passengers permission to slow down and explore

3

Flexes easily across F&B, retail, wayfinding and renovations

4

Works as contemplative, instructional or playful copy — depending on placement

A system designed to move people

A modular campaign toolkit built for fast rollout and long-term consistency:

  1. A flexible message framework

    ● F&B prompts encouraging enjoyment and discovery
    ● Retail prompts tackling price perception and unlocking value
    ● Brand-level prompts that keep passengers in a concessions mindset

  2. Channel-ready executions

    ● Bold, graphic layouts for on-site and digital placements
    ● Social and poster-style creatives with fast comprehension

  3. Renovation-friendly messaging

    ● Ready-made lines that maintain curiosity and footfall during change

  4. A visual language built to flex

    ● Adaptable colourways and typographic treatments for different tenants and categories

Small nudge. Measurable shift. By giving passengers permission to pause, PIT turned waiting time into value – changing behaviour, not just awareness.

Want a campaign platform that changes behaviour? Let’s talk.